Account Management

Plan Management

• Is my plan upgraded if I cancel my subscription or if my subscription payment did not go through?
• How do I change my plan?
• Can I change my plan?

Password reset

• What if I forget my password?

Update Information

• How do I update my address?
• How do I update shipping/billing information?

Email Unsubscribe and SMS Opt Out

• How do I opt out of SMS messaging?
• How do I stop or unsubscribe from The Collective promotional emails?

Account Cancellation

• Do I get a refund if I cancel midway?
• Do I need to return items after I cancel?
• How do I cancel my membership?